Android phone
Fault diagnosis, damage assessment and repair feasibility subject to parts and technical limits.
Mobile device repairs
We’ll try.
We’ll be honest.
We assess Android and Apple phones, tablets, headphones and gaming controllers. We cannot promise every device can—or should—be repaired.
Assessment firstNo repair guaranteeApproval before chargeable workService-centre referral when appropriate
What we assess
Five everyday device groups.
Apple phone
Fault diagnosis, damage assessment and repair feasibility subject to parts and technical limits.
Tablet
Fault diagnosis, damage assessment and repair feasibility subject to parts and technical limits.
Headphones
Fault diagnosis, damage assessment and repair feasibility subject to parts and technical limits.
Gaming controller
Fault diagnosis, damage assessment and repair feasibility subject to parts and technical limits.
From device to decision
How an assessment moves.
- 01
Assessment
We inspect the device and the reported symptoms.
- 02
Findings & estimate
We explain likely work, parts availability, variable fees and timing.
- 03
Your authorisation
No chargeable repair begins until you approve the stated scope.
- 04
Attempted repair
We carry out the authorised work and keep you informed if the scope changes.
- 05
Test & return
We test what we can, record the outcome and arrange collection or approved return.
Choose a handover route
Walk in, or arrange it first.
Visit the physical shop
Use the listed address and confirm opening hours before travelling. Bring the device and relevant accessories only.
Lalamove / GrabExpress
Contact us first. Book only after staff accepts the handover and issues a Cool Station service reference. No postal or unannounced deliveries.
Before handover
Protect your device and data.
- Back up important data where possible.
- Remove SIM, memory cards and unrelated accessories.
- Disable activation locks only when staff specifically requests it.
- Do not send passwords or PINs in the enquiry. Provide access only if later required for an agreed test.
- For courier handover, power off, photograph and pack the device securely.
Plain-language limits
An attempt is not a promise.
We can attempt to assess and repair many faults, but success depends on the damage, parts stock, device condition and technical difficulty. Some work is better handled by the manufacturer or an authorised service centre, and we will say so.
Opening or repairing a device can affect manufacturer warranty and water-resistance. Data can be lost when devices are damaged, reset or repaired. Back up first; we do not promise data recovery or restored water resistance.
Assessment, labour, parts, courier and diagnostic fees can vary. Any applicable charge and authorisation boundary must be confirmed before chargeable work proceeds.
Start an assessment
Tell us what happened.
No account, payment, password, PIN or attachment is required here.