Legal document · Version 1.0
Returns, Refunds and Warranty Policy
How product concerns are assessed without reducing legal rights.
- Effective date
- 7 October 2026
- Reading language
- English
Report a concern
Contact COOL STATION CELLULAR ENTERPRISE promptly with the order record, product, issue and relevant evidence. Keep the item, packaging and supplied accessories reasonably available for assessment. Do not return an item without prior staff acceptance.
Assessment and remedies
The appropriate remedy depends on the product, fault, cause, time, condition and applicable Malaysian consumer law. It may include repair, replacement, refund or another lawful resolution. Inspection does not remove statutory consumer rights.
Change-of-mind and exclusions
A change-of-mind return is available only if expressly confirmed for the accepted order. This does not affect remedies for goods that fail legal guarantees. Damage from misuse, unauthorised modification or ordinary wear is assessed separately and is not automatically a product defect.
Manufacturer and service warranties
A manufacturer warranty is subject to its verified terms. Any COOL STATION CELLULAR ENTERPRISE-specific warranty period or condition must appear in the written sale or service record; none is invented by this policy. COOL STATION CELLULAR ENTERPRISE will not misdirect a customer away from a remedy that Malaysian law requires COOL STATION CELLULAR ENTERPRISE to provide.