Legal document · Version 1.0
Delivery and Collection Policy
Confirmation, timing, custody and failed handovers.
- Effective date
- 7 October 2026
- Reading language
- English
Confirmation and charges
Available delivery or collection methods, address coverage, known charges and an estimated timeframe are confirmed in writing before an order is accepted. Catalogue prices do not silently include an unlisted delivery charge.
Receiving an order
Provide an accurate recipient and safe handover point. Inspect the package promptly and report visible damage, missing items or a mismatch with supporting photographs where practical. Do not share payment credentials or one-time codes with a courier.
Timing and failed delivery
An estimate is not a guaranteed arrival time. Delays outside reasonable control are communicated where possible. Re-delivery, return or collection arrangements and any charge must be agreed rather than assumed.
Service-device handovers
Repair courier handover uses Lalamove or GrabExpress only after prior staff acceptance and a service reference. Disposal is never accepted by courier. Custody begins only at the point recorded in the confirmed arrangement.